Question 1

How does SpyX work?

Accepted Answer

SpyX is a popular mobile phone monitoring software.

SpyX collects data from the cloud drive of the target mobile phone, including location, SMS, call logs and so on, and then transfers the data to your mobile phone.

SpyX offers a free demo and the whole process is completely untraceable, safe and secure. Afterwards, if you have any problems during the process, SpyX has 24/7 customer service.

Question 2

What can SpyX track?

Accepted Answer

If you are still struggling with no way to invisibly track your target mobile phone's information, then you can definitely try SpyX phone tracker. You can browse our free demo which shows most of the features of SpyX. After logging in to your SpyX account, you can not only browse the call records, photos and videos, and location information of the tracked person's mobile phone, but you can also view the deleted text messages and chats sent in any of the social media apps (Messenger, Snapchat, Instagram, WhatsApp, etc.). You can click on the features page of our product where each feature is described in detail. If there are any other needs with questions, Welcome to contact us at service@SpyX.com.

Question 3

Can I get real-time data?

Accepted Answer

SpyX tracks data in real time, so you can see the latest online activities on your target phone and get the most up-to-date information possible.You can not only monitor the real-time location of your target users but also spy on their dynamic real-time chats.

Question 4

Is my kid’s phone compatible?

Accepted Answer

SpyX is compatible with any Android device (Samsung, Huawei, Xiaomi, LG, Motorola, etc.) and iPhone. SpyX is available for different versions of Android and Apple.

We have detailed manuals for both iPhone and Android devices, and once you're successfully tethered to your child's phone, you'll be able to track various types of data on your dashboard.

Question 5

Do I have to install app on the target device?

Accepted Answer

No, you don't need to install apps on the target device. The data collection and transfer process is based on cloud technology, requiring no extra app on the target phone. Our monitoring solution is completely hidden and untraceable.

Question 6

Does SpyX work in different countries?

Accepted Answer

Of course! Our customers are from all around the world. As long as you have a device with internet connectivity, you can smoothly utilize our services everywhere. You can monitor the mobile phone of the tracked person even if you're not in the same country.

Question 7

Do I need physical access to the target phone?

Accepted Answer

It depends. You need to have the iCloud/Google account, password, and verification code of the target device. If the same iCloud/Google account has been signed in on other devices before, you can use those devices to complete the verification steps. Access to the target phone is not always necessary.

Question 8

Do monitored mobile phones receive alerts?

Accepted Answer

No, you log into your SpyX account in your phone and monitor the data to the target's phone are always updated and viewed remotely without his knowledge. There will be no alerts on the target mobile phone during the monitoring process.

Question 9

How to connect the target device?

Accepted Answer

The operation is very simple. After logging in to your SpyX account, select the monitored person's mobile phone model, Apple or Android. Fill in the Apple ID and password on the target iOS device. Fill in the Google account and password on the target Android device. Verification is done via security code, device or SMS. After verification, you and the monitored person's mobile phone can be bound successfully.

Question 10

How to monitor mobile phones with SpyX?

Accepted Answer

SpyX has helped many parents to monitor their children's mobile phones to ensure their safety online. Just three steps are needed to turn on mobile phone monitoring easily. Firstly register for a SpyX account and subscribe to the relevant package. After that, log in SpyX account in your mobile phone and bind it with the tracked person's mobile phone successfully to track it remotely. There is no need to install special software, and you can easily monitor in three minutes. If you still have questions about the operation process, you can visit the user guide or contact our human customer service.

Question 11

Can I spy on a phone with just the number?

Accepted Answer

No, you can't. If a mobile tracking app claims to be able to monitor it with a phone number, the product is overstating its capabilities. If you know how phone tracking works, you know that you can't track all the data on a phone with just one phone number.

Question 12

How can I hack someone's phone?

Accepted Answer

SpyX monitoring is rich in features and it's easy to operate. After signing up for a SpyX account, you can track your real-time and historical location without the target phone's knowledge. In addition, you can track other data such as SMS, WhatsApp, Photos, Calls, Location, LINE, Browser, Contacts, Emails, Cloud Drive, Files, Wifi, Calendar, Notes, Events, Reminders and more.

Question 13

What makes SpyX the best spy app?

Accepted Answer

SpyX tops the list for its simplicity, powerful tracking features, affordable pricing and 24/7 customer service. And SpyX is the only online mobile phone tracker that does not require the installation of an application. Other spy apps require additional apps to be installed on the target phone, which can be easily detected and removed. With SpyX phone tracker, you can view social media chats on WhatsApp, Snapchat, Skype, Instagram, Kik and more. You can also track GPS locations, photos and emails.

Question 14

What happens after the purchase?

Accepted Answer

We have guides that will walk you through each step of the purchase, setup and monitoring process. Once payment is confirmed, you will receive an email with your login and password. You will need to follow the link provided to you in the email and log into your account using your computer or smartphone. Once logged in, tie it to your target device and you can start remote monitoring.

Question 15

What should I do if the purchase of a SpyX fails?

Accepted Answer

If you sign up, you can complete payments under the 1-month plan, 3-month plan, and 12-month plan offered by SpyX. Choose your favourite payment method. If the payment fails, please wait a moment to change your card or switch to another payment method. If there are any other questions, you can contact our 24-hour customer service.

Question 16

Will there be a secondary charge after purchasing a SpyX?

Accepted Answer

No, after you sign up for a SpyX account, choose your subscription plan. SpyX offers 1 month plans, 3 month plans and 12 month plans. You can check the prices after signing up.

Question 17

What payment methods are available on your website?

Accepted Answer

We accept most payment methods, including PayPal, Visa, MasterCard, American Express, Discover, etc.

Question 18

Is there a free trial for SpyX?

Accepted Answer

No, there is no free trial, but you can explore our free demo, which shows the same features in our product.

Question 19

Is my credit card information safe on your website?

Accepted Answer

Absolutely, your credit card information is secure with us. We use advanced encryption and security protocols to protect your data during transactions. Your peace of mind is our priority.

Question 20

Do I need to register an account before using SpyX?

Accepted Answer

Yes, you need to register an account before using SpyX. There are three steps betore monitoring your target device: 1. Reqister anaccount 2. Choose your plan and make a payment 3. Connect the target device you want to monitor.

Question 21

Will my plan be auto-renewed?

Accepted Answer

To prevent continual product usage problems due to unsubscribing, SpyX offers an auto-subscription for your convenience.However, you can contact us to cancel it at any time.

Question 22

What should I do if I can't log in to my account?

Accepted Answer

For a quick fix, first make sure you are using the correct login credentials or try a different browser to log in. You can also reboot your device and try logging in again. If the problem persists, please contact our customer support team directly with your purchase information and we will help you resolve the issue as soon as possible.

Question 23

Whose mobile phone is the tied email number?

Accepted Answer

Fill in your registered email and password when registering and logging in, or continue to use Google. Fill in your Apple ID and password on the target iOS device. Google account and password on the target Android device. If you want to confirm the email address tied to your account, you can view it by logging into your account profile.

Question 24

What information do I need to track with SpyX?

Accepted Answer

Thank you for your interest in SpyX. To get started with our service and to ensure that you get the best experience, you can preview the operation manual of SpyX, which has detailed steps on how to sign up for logging in and monitoring.

Question 25

How do l get the target Cloud account?

Accepted Answer

There are various ways to get someone else's cloud account:Make up some excuse to login your cloud account on the target devices or let them login their cloud account on your device.Register a new cloud account and sign in on the target device before you give the phone to your child.Those methods can make the later verification step much easier.People often use the same email address they use most frequently for their cloud account. You can try guessing using some common options.Visit official websites like iCloud or Google Drive. Check if there are any auto-filled accounts on the sign-in page.Make up an event that they might be interested in and request their drive account as part of the event registration.

Question 26

Are some features only available with a jailbreak or root?

Accepted Answer

No complicated jailbreaking and rooting required. SpyX is user-friendly. You can operate SpyX smoothly even you are not tech-savvy.

Question 27

Can I get my money back easily and cancel the membership？

Accepted Answer

Of course you can, and if you experience technical problems with our products during use, you are absolutely entitled to a refund. For detailed information and limitations on our refund policy, please visit our Refund Policy page. SpyX supports 24/7 customer service.

Question 28

Can I change my monitored devices without any cost?

Accepted Answer

Yes, you can change your monitored devices for free once. However, if you need to make additional changes, you will need to contact customer service or make a new purchase.

Question 29

Can I reset the password for my registered account?

Accepted Answer

Thank you for using SpyX. You can visit the password reset page, enter your email number and set a new password. If you have any problems with resetting your password, or if you do not receive a password reset email, please do not hesitate to contact our customer support team directly. We will be happy to provide you with the assistance you need.

Question 30

What if I need technical support?

Accepted Answer

SpyX has a comprehensive technical support and after-sales warranty service. If you are in the process and need technical support. SpyX supports 24/7 email, live chat assistance. Our team consists of experienced professionals who are committed to providing the highest standards of service and support for your needs.

Question 31

Where can I see information about the monitored device I am monitoring?

Accepted Answer

For your convenience in accessing and viewing the monitoring data, log in to your SpyX account from any browser and access the online monitoring dashboard to be able to view the data collected from the monitored devices. We also provide detailed user guides to help you monitor your target mobile phones. Our customer support team is always ready to help you if you encounter any problems while viewing the monitored data.

FAQ

Product FAQS

Purchase-related

Account & Setting

How does SpyX work?

What is SpyX?

Is SpyX legal?

Is SpyX real?

Is SpyX safe?

What can I monitor?

Does SpyX work in different countries?

Is my kid's phone compatible?

Can I get real-time data?

Do I have to install app on the target device?

Do I need physical access to the target phone?

Can I spy on a phone with just the number?

What makes SpyX the best spy app?

What is SpyX's customer service like?

How to remove SpyX?