Terms of Use

These Terms of Use were published on 27 May, 2022. Welcome to the spyx.com website. Please read these terms of use carefully. These terms of use are binding.

By using the Website and/or Spyx Services, you agree to be bound by the following Terms of Use. These Terms of Use (hereinafter - the “ToU”) describe the terms and conditions applicable to your access and use of the Site, the Spyx software (hereinafter - the “Software”) and services, that are provided by Spyx (hereinafter collectively “Spyx Services”) made available through or in connection with the Site (hereinafter - the “Service”). These ToU set forth the terms and conditions under which Spyx provides you access to the Site and the Spyx Services.

The integral parts of this Terms of Use are Privacy Policy, End User License Agreement, Refund Policy, Cookie Policy, Referral Program Terms & Conditions.

YOUR USE OF THE SITE AND/OR THE SPYX SERVICES SIGNIFIES THAT YOU AGREE TO THESE TOU AND CONSTITUTES YOUR BINDING ACCEPTANCE OF THESE TOU, INCLUDING ANY MODIFICATIONS THAT WE MAKE FROM TIME TO TIME. WE WILL INFORM YOU ABOUT ANY MODIFICATIONS THAT OCCUR IN THE ESSENTIAL PARTS OF THE TOU AND ASK IMPLIED CONSENT. THIS MEANS THAT IF YOU CONTINUE TO USE THE SOFTWARE AND SERVICE, YOU AGREE WITH THESE MODIFICATIONS.

Definitions

SpyX – a SaaS (Software as a Service) solution, description and features of which are provided on the Site and in this TOU.

Subscription – recurring payments for the use of SpyX Services on a periodic basis.

Target device – a smartphone, tablet, mobile phone or another similar device, which is controlled by you through SpyX.

Payment information – full username, email, credit / debit card details, and other information you may need to pay for SpyX Services.

Payment service provider – a financial institution, which processes payments for SpyX Services.

Legal access to the target device – the user’s access to the target device belonging to this user, as well as the existence of other legal grounds for the collection and processing of information from the target device.

Cloud control – the management of an account, application and software that is performed using cloud technology, without physical interference with the target device operating and / or software installation.

Subscription month – paid subscription period that consists of 28 calendar days. This applies only to 1- and 3-months subscription plans. 12-months subscription lasts 366 days.

General Provisions

The Site and the SpyX Services shall be used only in such cases:

- with the aim of parental control;

- by users on their own devices.

The main purpose of SpyX is to ensure the safety of property and life and health of children and wards.

You are required to create an account on the site for purchasing and usage of SpyX Services. For the account creating, you have to provide your email address, Billing Information and choose a Payment Method.

When placing the order for the SpyX, you acknowledge and agree that you are 18 years of age or older.

When you are connecting the SpyX with a target device, you acknowledge and agree that you are (i) a parent to your minor child or guardian of a ward; (ii) you are an owner of this device.

In case with iOS target device, you have to specify its iCloud login and password in the Control Panel for synchronization of the target device and Control Panel.

You are aware that We are not responsible for any third-party data leak in databases and/or DSN servers.

You will not use the site or SpyX in violation of any laws you are subject to.

You will not allow any other third party to access your account or to utilize the software. In case access to your account has been granted to a third party deliberately, or by mistake, or in any other way without your consent, you acknowledge that we don’t bear the responsibility.

You understand and agree, that we are not liable for consequences of services rendered. In case the target device is harmed due to services rendered, we will not be liable for such harm.

You may never use another user’s account without permission. When creating your account, you must provide accurate and complete information.

You may not share or transfer any account. You may not disclose your password to anyone else.

You must notify us immediately of any breach of security or unauthorized use of your account or if you believe that an account password may have been compromised.

We will not be liable for any losses caused by any unauthorized use of your account.

You may interact with the SpyX Services through your Account/Control Panel by changing settings that are made available to you.

You agree not to create or access an account using a false identity or information, or on behalf of someone other than yourself.

We reserve the right to modify, terminate, or refuse the SpyX Services to anyone for any reason and without notice at any time.

You understand that we, in our sole discretion, may at any time for any reason suspend or terminate any license thereunder and disable the functionality of the SpyX. In this case, the information you may have already accessed will become unavailable without prior notice.

We reserve the right to add or remove features or functions to the SpyX at any time in our sole discretion.

If your device was unlinked from the SpyX due to the update of your device’s operating system, you may address customer service at [email protected] to link it again. You should remember that you may lose the warranty for your target device operation system and when you re-link it you do it at your own risk.

If you voluntarily terminate an account or allow that account to lapse, you may reactivate that account at any time through the Control Panel on the site. Accounts terminated by us for any type of abuse, including without limitation a violation of these ToU, may not be reactivated for any reason. Upon any termination or suspension of the SpyX Services, the monitoring of all devices which are controlled by you through SpyX shall cease. Any information you have submitted on the site or that which is related to your account may no longer be accessed by you. 

Subscription

To subscribe to the SpyX Service, you should place the order.

There are provided several subscription plans on the site. Subscription plans depend on your device, the number of features, which you may choose, and a subscription period.

You are allowed to have several subscriptions under the same account.

You have to buy one subscription for each target device. While placing the order, you should complete the Billing Information and the Payment Method by providing your personal information.

Following the purchase of the SpyX, your credentials (login and password) will be sent to your email so you could access your Account/Control Panel.

We strongly advise you to download your private encryption key from the Control Panel. Save it or memorize it in case you need to reset your password or restore access to your account and subscription.

You are solely responsible for the activity that occurs from your account and must keep your account password secure. In case you forgot your password to the account, you may restore access with your private encryption key.

If you lose your private key, you will not able to reset a password or recover your access to your Account or subscription, and we will not able to help you with the access (data) recovering in this case, because we don’t store private keys of users.

You may choose the subscription plans of the following duration – 1, 3 or 12 Subscription months. 12-months subscription consists of 366 calendar days. The initial payment for the first Subscription period may be specified with a discount.

To avoid any disruption, the subscription you selected will automatically be extended for a successive renewal period of the same duration and at the original, not discounted, price.

Subscription automatically renews unless auto-renewal is turned off at least 24-hours before the end of the current subscription plan. We can charge you for the future payment subscription, if you didn’t turn off automatic renewal, even if the SpyX was temporarily unavailable due to technical reasons. There will be a special button to cancel automatic renewal during the payment execution on the site. The renewal price for a new subscription period may be vary from initial subscription price due to a discount cancellation. After your payment will be done successfully, we will send you a confirmation letter via e-mail with an indication of an initial and renewal price. If you don’t agree with a renewal price, you have to cancel automatic renewal.

In case you didn’t turn off automatic renewal, you will be charged for the next subscription period at the start of the next period. You can cancel a subscription through the Control Panel or with assistance of our support team through Live Chat or e-mail. You understand and confirm that if you forget to disable auto-renewal for new subscription period, it will not be a reason for a refund.

During a subscription payment you can purchase additional services. Payment price and conditions depend on chosen services.

Support Services

We try to help all of our users. You may get in touch with us about any matters, which belong to SpyX Services via Live Chat or e-mail. Our assistance via Live Chat and e-mail are absolutely free for you.

Billing Procedure

We must receive payment before any billable product or service is provided and activated. You are required to keep valid credit/debit cards on file to charge for any recurring monthly subscription fees and one-time or multi-pay fees. You are responsible for keeping all credit/debit card details and contact information current while using the SpyX Services.

After payment execution for a subscription, you will receive a payment notification from us. All your receipts are available by request.

Methods of payment. We will accept any payments via all major debit/credit cards. To make a payment, you have to specify your Payment Information (card number, CVV code, expiry date) and choose the necessary payment method.

Recurring Billing Procedure. Autorenewal is enabled by default. We will be charging you at the beginning of your respective billing period (the “payment date”). For your convenience, we will automatically charge your credit/debit card for subscription payment terms according to the appropriate subscription plan (after 1-, 3- or 12 subscription months, depending on your subscription plan).

If your card on file is declined for any reason, we will attempt to re-run the charge for the cards on file up to five (5) more times within the following thirty (30) calendar days. If we will not be able to charge funds from your card within time mentioned above, your account will be cancelled.

In the event that there are insufficient funds on your accounts/cards, we reserve the right to provide you a discount upon purchase and charge subscription payment excluding discount. The discount rate can be from 25% to 75% of the amount that must be paid.

Refunds and returns. We warrant refunds in case you are not satisfied with the SpyX for any reason. But this does not mean that refunds may be offered in all cases. Your eligibility for a refund may depend on the subscription plan and how much time has passed since the transaction, etc. More details are available in our Refund Policy, which we recommend reviewing before you start using SpyX Services

Security

You acknowledge that you willingly provide your personal information to SpyX and the Payment Provider while placing the order for the product.

You agree that you are obliged to retain the private encryption key provided to you by us.

We are not able to collect and/or store in its database any exported logs and data from a target device with the use of the software in case (i) the data is older than 3 (three) months; (ii) your account has been expired.

Upon the expiry of your account, all logs and data exported from a target device with the use of the SpyX will be deleted immediately.

We do not control, monitor and/or are not aware of how the user exploits the Software application. We may not be held responsible for the inappropriate use of thereof. It is at a user’s risk and responsibility.

You acknowledge that we don’t encourage our users to exploit the SpyX Services illegally.

End User License Conditions

By using SpyX software, you hereby warrant, represent, covenant and certify the following:

Scope of License: The Company grants you a limited, non-exclusive, non-transferable revocable license. The license is owned by you and under your lawful control.

Software is Designed for Legal Use only. SpyX is designed for use by those who have the legal right to control a target device on which it is tracked, or on which it is used for parental control. The Company cannot provide legal advice to you regarding your use of SpyX. You should consult your own legal advisor with respect to legality of using SpyX. The Company shall not be held responsible if the User chooses to control a target device the User does not have the right to do it.

License. It is understood and agreed that the Company is the owner of all right, title, and interest in and to the original, and any copies of the SpyX and related information, improvements, enhancements or derivatives thereto and ownership of all intellectual property rights pertaining thereto, in whole or in part, shall be, vest with, and remain the exclusive property of the Company. SpyX is protected by copyright laws and international copyright treaties. The rights granted in this license are limited to the right to use SpyX and do not include any other intellectual property rights.

You agree that you may not and will not: (i) sell, lease, rent, license, sublicense, redistribute, assign or grant SpyX; (ii) decompile, disassemble, or reverse engineer SpyX, in whole or in part; (iii) write or develop any derivative software, make attempt to derive the source code of, modify, or create derivative works of SpyX, any updates, or any part or any other software program based upon SpyX; (iv) provide, disclose, divulge or make available to, or permit use of SpyX by any third party without the company prior written consent; or (v) copy SpyX.

If you violate requirements mentioned above, you will be responsibility according to applicable law and international treaties on intellectual property rights and copyrights protection, and derivative software that was developed will be belonged to the Company from the moment of its creation.

The company may provide upgrades, modifications, updates, or modifications to SpyX during the term of the license. The terms of this ToU shall be applied to any such modification unless such modification is accompanied by a separate license, in which case the terms of that license will be applied.

Term and Termination. The term of this license runs concurrently with the term of your subscription plan, which is the period during which you are authorized to use SpyX. Your rights under this license will terminate automatically without notice from the Company if you fail to comply with any terms of this ToU or your subscription period expires. Upon termination of the license, you shall cease all use of SpyX.

Software Updates

In an effort to improve SpyX Services and error fixing, we may update SpyX from time to time.

You acknowledge and agree that we may update SpyX with or without notifying you.

You acknowledge and agree that we may request you via email or Control Panel to update SpyX on a target device.

You understand and agree, that we are not liable for any damage and harm caused to a target device due to software update.

Intellectual Property

Trademarks. SpyXs logo is a trademark/service mark that is used by SpyX.

Unauthorized use of SpyX’s trademark, service mark or logo is a violation of the applicable trademark laws and prevalent international intellectual property laws.

Copyright. All intellectual property rights in the site, SpyX Software belong to and is vested in SpyX and are protected by the applicable law and international copyright laws.

All intellectual property in the design and layout of this web site and the material or information published on its pages belongs to and is vested in SpyX.

You may not use or reproduce any part of this web site or the materials contained within it in any manner without first obtaining the prior written permission of SpyX.

Any images that appear on this website with an acknowledgement to the Licensed Material include restrictions on downloading such material for other than personal use, and prohibit republication, re-transmission, reproduction, or other use of the licensed material.

Miscellaneous

We may assign these ToU, in whole or in part, to any person or entity at any time with or without your consent.

You may not assign the ToU without our prior written consent, and any unauthorized assignment by you shall be null and void.

If any part of these ToU is determined to be invalid or unenforceable, then that portion shall be severed, and the remainder of the ToU shall be given full force and effect.

All notices given by you or required under this ToU shall be written and addressed to:

Technical and legal requests shall be addressed to [email protected].

SpyX Services is offered with the understanding that we may terminate any subscription and/or your access to SpyX Services at any time, for any appropriate reason, including without limitation for any violation of these ToU.

We reserve the right to deny service to, or if applicable, terminate the service of any user, including without limitation a user that attempts to monitor the device of an individual, who has not provided their consent. In this case, we reserve the right to block all accounts associated with such potential violating user.

In case the laws of your state or country do not permit you to use SpyX completely or only some of its features, hereof you acknowledge and agree that it is upon your responsibility.

For more information, please contact us by email [email protected].